Comprehensive Support
RSS works with clients to ensure all their client locations are covered with the appropriately skilled resources and parts to support the SLAs. Partnering with RSS ensures:
- Complete geographical coverage.
- Single point access to all of regional Australia.
- Adherence to quality assurance standards.
- Consistent pricing across the country.
- Single service contact across Australia and New Zealand.
- Maintaining a consistent high standard of technical skill through education and training.
- Use of appropriate technology to manage processes.
- Rapid information exchange between all regional offices.
- Accessible information.
- Adding value through the provision of additional services to clients.
- Call management system and procedures.
- Web portal access to project management system to track large-scale projects in real-time.
RSS understands the need for flexible support and pricing structures and can accommodate back-to-back agreements.
