‘Providing and coordinating skilled IT technicians, network cablers and electricians to represent our clients on-site throughout Australia and New Zealand’
Regional Systems Support (RSS) Australia
1800 069 060

Or phone +61 (07) 3059 8610

Comprehensive Support

RSS works with clients to ensure all their client locations are covered with the appropriately skilled resources and parts to support the SLAs. Partnering with RSS ensures:

  • Complete geographical coverage.
  • Single point access to all of regional Australia.
  • Adherence to quality assurance standards.
  • Consistent pricing across the country.
  • Single service contact across Australia and New Zealand.
  • Maintaining a consistent high standard of technical skill through education and training.
  • Use of appropriate technology to manage processes.
  • Rapid information exchange between all regional offices.
  • Accessible information.
  • Adding value through the provision of additional services to clients.
  • Call management system and procedures.
  • Web portal access to project management system to track large-scale projects in real-time.

RSS understands the need for flexible support and pricing structures and can accommodate back-to-back agreements.

Site Services Available

  • ICT equipment repairs (including servers, PCs, laptops, storage devices, networking hardware, Banking& POS equipment and printers)
  • Installations (individual site or multiple sites simultaneously)
  • Project rollouts to site
  • SOE installations or upgrades
  • Site relocations
  • Call centre services
  • Logistics services
  • POS equipment servicing and installation
  • Parts supply and management
  • Site audits
  • Maintenance support (regular site visits, or warranty extensions)
  • Cabling and electrical services
  • Support on customers’ proprietary equipment

Job Request Form

Your Job / Order Number:
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Your Client's Job Number:
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Requested or Contracted SLA:
SLA Deadline dd/mm/yyyy hh:mm:ss:
Site Company Name:
Site Address:
(including state and post code)
Site Contacts Name/s:
Site Contact Number/s:
Yours or Client Technical Support Name/s:
Technical Support Number/s:
Equipment Make / Model:
Serial Number:
Quote Required First?:
Notes: Specify Parameters to Quote (labour and parts, parts only)
List any Additional Documents to be Sent to Tech:
Notes: Supply them if RSS does not have a copy already
Service Requested:
Notes: Include list of any Special equipment e.g. laptop and console cable, drill. Also include details and delivery date of any parts you are sending.
Special Instructions:
Contact Name:
Contact Company Name:
Contact Telephone:
Contact Email:
Please note: in submitting this job request, you are agreeing to RSS terms and conditions of charges and payment